Best Practices for Launching your
Omnichannel Presence

Companies understand that an omnichannel presence will help them improve their operational metrics and meet customer expectations.
However, there's still the question of how to do it the effective way.

Zendesk, a global leader in a customer service software, developed a new  guide with best practices on launching new channels, integrating existing channels, and teaming up with the right technology partners.

If you value your customer's experiences, this guide is designed for you. Some of the insights you will discover include:
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•  How to tame your ticket volume with automation and AI;​​

 Which factors you've learned from customers to incorporate when planning your channel rollout strategy;

 What integrations of channel to choose that will provide a frictionless customerexperience; and

 Picking the right partner to create a unified view of customer data through a single system of record for all customer, company, and behavioral data.

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