Are You Engaging Your Customers Effectively

In this era of digital tranformation, there are organisations that have not just overcome the disruptions; they have excelled. Agility has defined these enterprise companies in many aspects of their operations and strategies. Still, there is always room for imrpovement.

Zendesk, a global leader in a customer service software, developed a new  guide with best practices on how these enterprises can further improve how they engage with customers.

If you value your customer's experiences, this guide is designed for you. Some of the insights you will discover include:
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•  How to tame your ticket volume with automation and AI;​​

• How to improve comllecting and organising information by using      every customer touchpoint;

• How to extend your support software by leaning on APIs; and

• How to improve customer experience by adding new channel


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