Oracle Utilities Solutions Overview
The Meter-to-Customer Challenge

INTRODUCTION

Meter to cash carries a lot of weight in the utility industry. It’s more than just a catchy phrase to describe an ideal. Meter to cash is higher revenue,
it’s lower operating costs, it’s better accuracy, and it’s streamlined operations. Meter to cash is the entire process through which utilities collect revenue for the consumption of their services.

There’s often confusion in the industry about what exactly meter to cash is or should be. Meter Data Management System (MDMS) providers often insist that meter to cash is the capture and management of meter data used for billing, while Customer Information System (CIS) providers counter that meter to cash is about applying the meter data to billing and collecting corresponding revenue.

The truth is these are both partially correct. But meter to cash does not sit completely within the MDMS, nor does it rely solely on the CIS. Meter to cash is the perfect marriage of both systems, pulling a little from here, using processes from there, and tying it all together in an accurate, effective, streamlined solution. For meter-to-cash processes to really work, for utilities to fully realize meter-to-cash optimization, the 
MDMS, and the CIS need to work in sync.

Gaps between the MDMS and the CIS can result in serious revenue losses from a variety of inefficiencies. Inaccurate or outdated consumption data can lead to sub-optimal rates, inability to procure energy at the best prices, inefficient operations and redundant truck rolls. Miscommunication between the MDMS and the CIS can also result in inaccuracies and inefficiencies in billing as well as credit and collections operations.

Rapid transformation in the utility industry presents additional challenges to the meter-to-cash process. Legacy systems that were not built to handle large amounts of meter data or complex billing processes can slow meter-to-cash process adoption and efficiency. Consumer-centric pricing models make it easier than ever for customers to actively reduce their consumption, thus decreasing the utility’s revenue, while utilities continue to face heavy capital investments as regulatory changes and consumer demands drive further AMI and smart meter adoption.